Privacy Policy

1. Who we are

360 Value Hub ("we", "us", "our") supplies wholesale appliance replacement parts and fairly used appliances to B2B customers across Nigeria. This policy describes how we handle personal information you share with us through this website, WhatsApp, email, or in person.

2. Information we collect

We collect only what is needed to process your quote, order, or enquiry:

• Contact details: name, business name, phone / WhatsApp number, email address.
• Order details: parts requested, quantities, delivery address, payment confirmations.
• Website usage: standard server logs (IP, browser, pages visited) for security and analytics.
• Communication records: messages exchanged via our contact form, WhatsApp, or email.

We do not collect government identifiers (BVN, NIN), bank account numbers, or card details through this website.

3. How we use your information

• Respond to quote requests and process orders.
• Arrange dispatch and delivery via our logistics partners.
• Send transactional updates (order confirmation, dispatch, delivery).
• Maintain B2B account history and warranty records.
• Protect the website against fraud and abuse.

We do not use your information for unsolicited marketing. We will only send marketing messages if you explicitly opt in.

4. Who we share it with

We share information only with parties that help us deliver your order:

• Logistics partners — to deliver parts to your address.
• Payment processors (e.g. Paystack, bank) — only as required to confirm payment.
• Regulators or law enforcement — when legally required.

We do not sell or rent your personal data to third parties.

5. Data retention

Order and quote records are retained for as long as our business relationship continues and for a further seven (7) years to meet tax and accounting obligations under Nigerian law. Website logs are retained for up to 12 months.

6. Security

The website is served over HTTPS with industry-standard TLS. Access to customer records is restricted to authorised staff. No system is perfectly secure — please use strong, unique passwords for any account you create on this site.

7. Your rights (NDPR)

Under the Nigeria Data Protection Regulation (NDPR) you may:

• Request a copy of the personal data we hold about you.
• Ask us to correct inaccurate information.
• Ask us to delete your personal data, subject to legal retention requirements.
• Withdraw consent for any optional processing.

To exercise any of these rights, email quality@360valuehub.com or message us on WhatsApp. We respond within 7 working days.

8. Cookies

This website uses functional cookies required for the cart, checkout, and login to work. We do not use third-party advertising cookies.

9. Changes to this policy

We may update this policy from time to time. The effective date at the top will be revised. Material changes will be notified on the homepage.

10. Contact

Questions about this policy? Email quality@360valuehub.com or WhatsApp +234 706 230 4273.